Q: Do I need to register before purchasing?
A: No, you don't need to register first. If you prefer, you can check out as a guest, which will not create an account for you. There are advantages to registration, though, such as a simpler checkout, and easier order tracking for future updates. Don't worry, you don't need to register up front - you can just add a password at the end of checkout and you're done.
Q: Do you ship internationally?
A: No, unfortunately Brijlal only ships within Fiji (selected locations only).
Q: How do I place an order online?
A:
- Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
- Add the products to your cart by clicking on the ‘Add to cart’ button
- View your cart, and once you are happy, Check Out
- Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
- Enter your payment details and click ‘Pay now’ to complete your purchase. We'll then send you an email confirming the details of your order.
Q: How do I reset my password?
A: You can reset your password by clicking the ‘Forgotten your password?’ link on the Login page.
Q: Are all products that are in-store available online?
A: No, not all products that are stocked in a Brijlal store are visible on the website. We’re constantly adding to our online range. Please be sure to check back soon.
Q: Why is the online price for some products different to the in-store price?
A: Most pricing will be the same, but there are some products where pricing may vary due to promotions, price changes or other factors.
Paying for your order
Q: What form of payments do you accept online?
A: When shopping online with us, you can pay by credit card (Amex, Visa and Mastercard). We cannot accept Debit Cards, Cheques or Cash for our online website sales.
Q: I think I have been charged twice
A: When you place an order with Brijlal, your financial institution may place a hold on the funds at the time of checkout to ensure these are available. This practice is known as pre-authorisation.
If you are viewing your statement online, this looks like an additional charge, but in fact, it is a pre-authorisation and you will not be charged twice.
Delivery
Q: How much does home delivery cost?
A: Brijlal delivery fees vary depending on the delivery location. You can estimate the delivery fees in the Shopping Cart.
Q: Do you deliver to my area?
A: We currently are only able to deliver to certain areas. Due to carrier restrictions, however, some bulky products can not be delivered to remote areas.
Q: When will my order be dispatched?
A: We estimate it will take approximately 2 business days from the time your order was placed. During busy periods this processing time may be extended.
Q: How long will it take for my order to arrive?
A: We estimate it will take between 3-8 business days once your order has been dispatched to arrive depending on your location.
Q: How is my item delivered?
A: Brijlal uses a network of its own fleet as well as courier companies.
Q: Do you ship to PO Boxes?
A: No, we cannot ship to PO Boxes. We need to ship to an actual physical address.
Q: Can I give authority to leave my delivery unattended?
A: No. Someone must be present at the delivery address to receive the goods.
Q: How will I know my order has been dispatched?
A: You will receive a notification when your order has been dispatched.
Q: What if I am not home at the time of delivery?
A: Your item will not be delivered and will be taken back. A re-delivery fee may apply.
Online Order Enquiries
Q: Can I cancel or amend my order?
A: We aim to process your order as soon as it is received therefore unfortunately, you cannot cancel or amend an order once it has been placed. If you no longer require an item that you have ordered, you can follow our returns process once the order arrives.
Q: Why has my order or item in my order been cancelled?
A: Orders are picked and packed ourselves. Sometimes, we’re unable to find your item in store, due to limited or changing stock levels. We do our best to monitor these levels and try to eliminate this as much as possible. If we are unable to fulfill your order, we will contact you to advise of any unavailable items within your order. We will process a refund of unavailable items.
Q: I have made an error in my shipping address. Can this be changed?
A: As soon as you notice this error, please contact us. We are able to change your delivery address if your order has not been dispatched.
Q: I have not received my Tax Invoice, am I able to get a copy?
A: Your Tax invoice is sent to you by email. If you have not received a copy of your Tax Invoice, please contact us with your order number and we can email you a copy.
Q: Does Brijlal offer a gift wrapping service?
A: Unfortunately, Brijlal does not currently offer a gift wrapping service.
Returns and Refunds
Q: What do I do if I receive an incorrect or faulty product?
A: We're sorry to hear that you've received an incorrect or faulty product. Please contact us immediately with your order number and further details about the issue and we will investigate this for you.
Q: How long do I have to return an item if I’ve changed my mind?
A: You may return your items within 7 days of delivery , provided that the item is in its original condition and you have proof of purchase. Please refer to our Return Policy for further information.
Stock Enquiries
Q: How can I find out more information about a product?
A: If you can't find the information you need about a product, please don't hesitate to contact us.
Pick up
Q: Am I able to pick up an item in store?
A: Unfortunately, for online sales, the item can only be delivered.
Virtually all of our products sold online are available for purchase in store. You can visit our stores to make a purchase directly.